Contract Manager

Move forward as Contract Manager at DSV in Venlo

Are you an experienced and results-driven professional who enjoys the challenge of managing contracts for large, complex clients? Your customer focus thrives in our international work environment.

You get it done

Managing your own client portfolio that contributes to growth opportunities and operational efficiency within DSV: you work on it.
 
How do you do this? As a contract manager, you are responsible for managing our strategic clients, with the main goal of maintaining and increasing revenue, margin, and customer satisfaction. You work closely with various internal stakeholders and ensure that customer agreements are adhered to while also identifying and anticipating potential growth opportunities.

Additionally, you stay updated on process changes and methodologies within the DSV organization to pursue the maximum outcome for both the customer and DSV. You proactively manage all agreements and expectations related to your clients, both internally and externally, and implement new clients and/or services within our operation.You achieve this by: 

• maintaining contact and collaborating with the customer, as well as your internal stakeholders;
• compiling and presenting price proposals to the customer;
• participating in MBRs and QBRs;
• monitoring KPIs, reporting results and customer trends, aiming to create innovative insights;
• analyzing, identifying, and resolving risks and incidents.

Your team stands out at DSV due to its international character. You'll be working for a global department within DSV, meaning your colleagues regularly work around the world. You'll build a network, both locally and internationally, providing your colleagues with the right support.

We are DSV, we grow

DSV is a global provider of transport and logistics services. With offices in more than 90 countries and a growing network of partners, there is no place in the world we cannot reach via transport by air, sea, rail, courier or road or where we can offer storage in warehouses.

As a Contract Manager at DSV, we bridge the gap between strategic clients and growth, not only increasing revenue and margin but also elevating customer satisfaction to new heights,

says Piet Verhagen, Director Contract Management European Control Tower.

In the Netherlands, we operate from over 25 branches, with more than 3,000 colleagues. Together we rise to the challenge of a rapidly changing environment. We make quick decisions at every level and combine ambition and teamwork. This is how we move forward and make a difference together.

You bring

• experience within the Transport and Logistics sector, preferably in a similar role;
• experience in a commercial or operational function and a willingness to focus entirely on contract management;
• proficiency in Dutch and English, both spoken and written. If you also master other foreign languages, that's certainly a plus!

It all counts for this vacancy of contract manager in Sevenum. Furthermore, it is of course important that you feel at home with us. That will certainly be possible if you like to keep going, have guts and want to grow with DSV.

You get

Working at DSV means working at one of the top players in the logistics market. DSV is entrepreneurial and competitive, which is why we always want to grow as an organization. That is why we are looking for people who want to grow with us. Besides a challenging job in an international environment we also offer:

• a competitive salary, tailored to the knowledge and experience you bring;
• 24 vacation days, 4 additional days off (ADV), and 8% holiday pay;
• a favorable pension scheme, with part being premium-free and a 5% employee contribution;
• the possibility to work from home for a few days, as long as the work allows it;
• access to knowledge and training through our DSV Academy. This way, you can grow and influence your career path.

Move forward

Send your resume with motivation or leave your details and we will contact you. Any questions about this vacancy? Our corporate recruiter Sanne Reijnders will answer all your questions via +31 (0)6 2303 5118 or sanne.reijnders@dsv.com.

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