Customer Service Representative Logistics

Move forward as Customer Service Representative Logistics at DSV in Dordrecht

Is having a diverse range of tasks important to you? Do you enjoy working on inventory management, order processing, transport planning, and ensuring excellent customer service? Freedom to arrange your own work, work with friendly colleagues, and within a homely vibe. That is what you find with us. DSV. We move forward. Are you ready to move forward too? Join us!

You get it done

You have inventory management completely in focus. You process orders in our systems and ensure that your colleagues in the warehouse know which orders they can prepare for shipment. Of course, you already have the correct transport documents ready and have coordinated the further distribution of these orders down to the smallest detail with colleagues from our divisions Road or Air & Sea. All this to ensure the high customer satisfaction of our clients: you’re on it. 

How you do this? Of course, you have a lot of contact with our customers, but also with your colleagues in the warehouse. This collaboration is very important, as you work closely together to ensure that orders are shipped correctly and within the agreed deadline. You make sure that order processing and the entire distribution process run smoothly. You achieve this by:

• processing incoming orders (via Cargowise and WMS), preparing the necessary transport documentation, inventory management, and handling files through invoicing;
• organizing road or sea transport for outgoing or incoming shipments, maintaining strong cooperation with internal divisions and external carriers;
• supporting your colleagues in the warehouse by providing instructions on incoming/outgoing shipments;
• customer oriented resolution of issues related to inventory discrepancies and damages.

Your team stands out within DSV by its friendly atmosphere. It is an active team of around 16 colleagues (8 office and 8 warehouse). Your workday? It starts between 07:00 AM and 09:30 AM. Of course, you coordinate with your colleagues to decide when you start, ensuring the team is fully staffed. After all, a good collaboration with a smile is the foundation of your team. 

We are DSV, we grow

DSV is a global provider of transport and logistics services. With offices in more than 80 countries and a growing network of partners, there is no place in the world we cannot reach via transport by air, sea, rail, courier or road or where we can offer storage in warehouses.

The customer's goods are at the heart of our work. Together, we ensure that these are transported from point A to point B in the right way,

says Dennis van der Lauw, Manager Warehouse & Distribution.

In the Netherlands, we operate from over 25 branches, with more than 3,000 colleagues. Together we rise to the challenge of a rapidly changing environment. We make quick decisions at every level and combine ambition and teamwork. This is how we move forward and make a difference together.

You bring

• we value motivation, a willingness to learn, and a strong work ethic more than formal education;
• at least some experience with logistics flows in a warehouse, distribution, and/or freight forwarding;
• a good command of both Dutch and English, as you will have frequent customer contact;
• some knowledge of Incoterms and customs documentation is a plus.

It all counts for this vacancy of customer service representative logistics in Dordrecht. Furthermore, it is of course important that you feel at home with us. That will certainly be possible if you like to keep going, have guts and want to grow with DSV.

You get

Working at DSV means working at one of the top players in the logistics market. DSV is entrepreneurial and competitive, which is why we always want to grow as an organization. That is why we are looking for people who want to grow with us. Besides a challenging job in an international environment we also offer:

• plenty of time off! Enjoy 28 days of annual leave (full time basis) to spend with friends and family. We also offer hybrid working, both from home and the office, with flexibility as a priority;
• competitive salary tailored to your skills and experience, plus 8% holiday allowance and a 5% bonus paid in November;
• personal growth through our DSV Academy and external training in logistics or other relevant fields;
• additional perks such as our bike plan and the fiscfree program, providing net savings;and last but not least, plenty of fun break activities like table tennis, darts or relaxing in our comfortable lounges.  

Move forward

Send your resume with motivation or leave your details and we will contact you. Any questions about this vacancy? Our corporate recruiter Cindy Visser will answer all your questions via +31 (0)6 8229 7557 or cindy.visser@dsv.com.

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