Senior Customer Service Representative

Move forward as Senior Customer Service Representative at DSV in Venray

Are you ready to apply your coordinating talents in a challenging role with significant responsibility? DSV in Venray is looking for a driven senior customer service representative to strengthen our team. Here, you’ll have the opportunity to develop yourself and truly make a difference.

You get it done

As a senior customer service representative, you coordinate operational tasks within the customer service team. You are the primary contact for operational questions and escalations, ensuring everything runs smoothly: you’re on it. 

How you do this? By meticulously monitoring schedules, identifying deviations in a timely manner, and communicating clearly with customers and carriers. Additionally, you contribute to the team’s growth by mentoring and training (new) colleagues. You achieve this by:

• coordinating operational tasks within the customer service team;
• acting as the first point of contact for questions and escalations;
• ensuring accurate administrative processing;
• identifying and communicating deviations and delays;
• coaching and training (new) colleagues.

Your team within DSV stands out because it is divided into two groups, each led by a customer service supervisor. You will work with 4 to 10 colleagues in a dynamic and supportive environment where growth and development are key.

We are DSV, we grow

DSV is a global provider of transport and logistics services. With offices in more than 80 countries and a growing network of partners, there is no place in the world we cannot reach via transport by air, sea, rail, courier or road or where we can offer storage in warehouses.

Here, you have the space to grow, collaborate, and make a real impact,

says Danielle van der Velden, Customer Service Supervisor.

In the Netherlands, we operate from over 25 branches, with more than 3,000 colleagues. Together we rise to the challenge of a rapidly changing environment. We make quick decisions at every level and combine ambition and teamwork. This is how we move forward and make a difference together.

You bring

• a completed MBO education, preferably in logistics;
• a customer- and solution-oriented mindset;
• strong communication skills and a professional attitude;
• proficiency in Dutch and English (an additional European language is a plus);
• availability for 40 hours per week.

It all counts for this vacancy of senior customer service representative in Venray. Furthermore, it is of course important that you feel at home with us. That will certainly be possible if you like to keep going, have guts and want to grow with DSV.

You get

Working at DSV means working at one of the top players in the logistics market. DSV is entrepreneurial and competitive, which is why we always want to grow as an organization. That is why we are looking for people who want to grow with us. Besides a challenging job in an international environment we also offer:

• a challenging and varied role in a dynamic work environment;
• opportunities for growth and personal development;
• a competitive salary and good secondary employment conditions;
• a team of committed colleagues with a shared drive for success.

Move forward

Send your resume with motivation or leave your details and we will contact you. Any questions about this vacancy? Our corporate recruiter Lynn Verheijen will answer all your questions via +31 (0)6 8348 6958 or lynn.verheijen@dsv.com.

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