Senior IT Supporter

Job Req Number:  66081
Time Type: Full Time

Roles & Responsibilities:

· The key role is to support all aspects around the WMS application infrastructure. As per request the position supports the corporate warehouse applications, which are

o Blue Yonder/JDA Dispatcher

o Further related software packages as EMS, Parcel system

o Oracle database

o Citrix environment

· Coordination and management of all system administrative relevant IT aspects within support area for warehouse applications

· Consulting with the requesting parties in all questions and technical aspects of warehouse application infrastructure and respective process definition

· Daily professional support of implemented warehouse management systems in all technical aspects in DSV Panalpina and partner (Blue Yonder/JDA, third party software providers) and ticketing systems.

· In this role he/she will be working in an environment with multiple partners, the IT infrastructure teams, the logistics teams, the regional IT warehouse project teams, etc.

· Structural, organizational and technical tasks supporting an efficient and high quality run of WMS are assigned to this position as key tasks.

· Any adhoc tasks as defined by management.

Required Experience:

· Bachelor degree or above in IT, business administration, logistics or a similar discipline

· Minimum 5 years of work experience, ideally in an international environment with strong focus on Blue Yonder/JDA Dispatcher warehousing system management

· Minimum of 5 years of experience with JDA Dispatcher in at least 4 domains:

o WMS infrastructure support (must)

o WMS configuration (must)

o MOCA/DDA,

o Integrator

o Very good knowledge in SQL

· Excellent business English (corporate language)

Behaviour Skill:

· Ability to easily communicate on and switch between levels of abstraction depending on the target group and or product stage.

· Ability to proactively establish and maintain effective working relationships

· Ability to be a strong team player, as well as the ability to effectively influence technical teams.

· Ability to act accordingly under strong pressure, along with the ability to effectively manage crisis situations.

· Ability to evaluate information, identify key issues and formulate conclusions based on sound, practical judgment, experience and common sense.

· Ability to deliver to and successfully manage stakeholder expectations while working in a fast-paced environment with tight deadlines.

· Service minded and customer driven

· Effective communication skill (English)

· Excellent organizational, interpersonal, time management and communication skills )

DSV – Global Transport and Logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of more than 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.

Visit dsv.com and follow us on LinkedIn, Facebook and Twitter.

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