Accessibility Plan and Policies

Commitment

DSV is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of persons with disabilities in a timely manner and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act.

This policy will be implemented in accordance with the time frames established by the Regulation.

Accessibility Plan

DSV will develop, maintain and document an Accessibility Plan outlining the company’s strategy to prevent and remove barriers from its workplace and to improve opportunities for persons with disabilities.

For more information on this Accessibility Plan or to request a copy of our Multi-Year Plan, please contact us as outlined below.

The Accessibility Plan will be reviewed and updated at least once every five years, and will be posted on the DSV website.

Upon request, DSV will provide a copy of the Accessibility Plan in an accessible format.

Self-Service Kiosks

DSV will have consideration for accessibility when designing, procuring or acquiring any future self-serve kiosks to better serve persons with disabilities.

Training Employees and Volunteers

DSV will ensure that training is provided on the requirements of the accessibility standards referred to in the Regulation and continue to provide training on the Human Rights Code as it pertains to persons with disabilities, to:

• all its employees and volunteers;
• all persons who participate in developing DSV’s policies; and,
• all other persons who provide goods, services or facilities on behalf of the company

The training will be appropriate to the duties of the employees, volunteers and other persons.

Employees will be trained when changes are made to the accessibility policy. New employees are trained as part of the New Hire Orientation.

DSV will keep a record of the training it provides.

Information and Communications Standards

Feedback

DSV will continue to ensure that its process for receiving and responding to feedback is accessible to persons with disabilities by providing, or arranging for the provision of, accessible formats and communications supports, upon request.

Accessible Formats and Communication Supports

Upon request, DSV will provide, or will arrange for the provision of accessible formats and communication supports for persons with disabilities in a timely manner that takes into account the person’s accessibility needs due to disability.

DSV will consult with the person making the request in determining the suitability of an accessible format or communication support.

DSV will also notify the public about the availability of accessible formats and communication supports.

Accessible Website and Web Content

DSV will ensure that our Internet websites, including web content, conform to the World Wide Web Consortium Web Content Accessibility Guidelines (WCAG) 2.0, at Level AA except where this is impracticable.

Employment Standards

Recruitment

DSV will notify its employees and the public about the availability of accommodation for applicants with disabilities in its recruitment process.

Recruitment, Assessment or Selection Process

DSV will notify job applicants, when they are individually selected to participate further in an assessment or selection process that accommodations are available upon request in relation to the materials or processes to be used.

If a selected applicant requests an accommodation, DSV will consult with the applicant and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability.

Notice to Successful Applicants

When making offers of employment, DSV will notify the successful applicant of its policies for accommodating candidates with disabilities.

Informing Employees of Supports

DSV will continue to inform its employees of its policies (and any updates to those policies) used to support employees with disabilities, including policies on the provision of job accommodations that take into account an employee’s accessibility needs due to disability. This information will be provided to new employees as soon as practicable after commencing employment.

Accessible Formats and Communication Supports for Employees

Upon the request of an employee with a disability, DSV will consult with the employee to provide, or arrange for the provision of, accessible formats and communication supports for information that is needed to perform his/her job, and information that is generally available to other employees.

In determining the suitability of an accessible format or communication support, DSV will consult with the employee making the request.

Workplace Emergency Response Information

DSV will provide individualized workplace emergency response information to employees who have a disability, if the disability is such that the individualized information is necessary, and if DSV is aware of the need for accommodation due to the employee’s disability. DSV will provide this information as soon as practicable after becoming aware of the need for accommodation.

Where the employee requires assistance, DSV will, with the consent of the employee, provide the workplace emergency response information to the person designated by DSV to provide assistance to the employee.

DSV will review the individualized workplace emergency response information when the employee moves to a different location in the organization, when the employee’s overall accommodations needs, or plans are reviewed.

Documented Individual Accommodation Plans

DSV will maintain a written process for the development of documented individual accommodation plans for employees with disabilities.

If requested, information regarding accessible formats and communications supports provided will also be included in individual accommodation plans.

In addition, the plans will include individualized workplace emergency response information (where required) and will identify any other accommodation that is to be provided.

Return to Work Process

DSV maintains a documented return to work process for its employees who have been absent from work due to a disability and who require disability-related accommodations in order to return to work. The return to work process outlines the steps DSV will take to facilitate the return to work and will include documented individual accommodation plans as part of the process.

This return to work process will not replace or override any other return to work process created by or under any other statute (i.e.., the Workplace Safety Insurance Act, 1997).

Performance Management, Career Development and Advancement & Redeployment

DSV will take into account the accessibility needs of employees with disabilities, as well as individual accommodation plans, when conducting performance management, providing career development and advancement to employees, or when redeploying employees.

Customer Service to Persons with Disability

DSV is committed to providing its services in a way that respects the dignity and independence of persons with disabilities. DSV is committed to giving persons with disabilities the same opportunities to access our facilities and services and allowing them to benefit from the same services in a similar manner as other customers.

DSV will communicate with persons with disabilities in a way that takes into account their disability; in person, through telephone or by E-mail.

DSV is committed to serving persons with disabilities who use assistive devices to obtain, use or benefit from our services.

DSV welcomes customers, vendors or 3rd parties with disabilities who are accompanied by a service animal or support person on the parts of our premises that are open to public.

For more information on this Accessibility Plan or for our Multi-Year Plan, please contact:

Lorna Robinson Flavia Iuston-Blair, CHRP, CHRL
Director, Human Resources Senior Manager, Human Resources
DSV Solutions Inc. DSV Air & Sea Inc., and DSV Road Inc.
Email: lorna.robinson@dsv.com Email: flavia.iuston-blair@ca.dsv.com