IT Supporter

 Job Req Number:  77632
Time Type: Full Time

As Specialist, IT Support you will be responsible for providing technical assistance and support to internal teams and external clients. This role involves diagnosing and resolving IT-related issues, configuring hardware and software systems, and ensuring the smooth operation of IT infrastructure.

Responsibilities:

• Provide timely and effective technical assistance to end-users, including troubleshooting hardware and software issues, network connectivity problems, and system errors.
• Analyze problems reported by users and identify root causes to implement appropriate solutions. Utilize diagnostic tools and methodologies to resolve complex issues.
• Install, configure, and maintain hardware and software components such as desktops, laptops, servers, operating systems, and applications. Ensure all systems are properly set up and optimized for performance.
• Maintain accurate records of support requests, resolutions, and system configurations. Create documentation and knowledge base articles to facilitate self-service troubleshooting for users.
• Implement and enforce security protocols and best practices to safeguard IT infrastructure and data. Monitor systems for security breaches and take appropriate measures to mitigate risks.
• Provide training and guidance to users on how to use IT systems effectively and securely. Conduct workshops and presentations to promote IT literacy and best practices.
• Collaborate with other IT teams and departments to implement new technologies, upgrade systems, and enhance IT processes. Participate in cross-functional projects to achieve organizational objectives.

---------------------------------------------------------------------------------------------------------------------------------------------------------------

Educational Qualifications & Certifications:

• Bachelor’s degree in computer science, Information Technology, or related field.
• Proven experience in IT support roles, with a strong understanding of computer systems and networks.
• Proficiency in diagnosing and troubleshooting hardware, software, and network issues.

---------------------------------------------------------------------------------------------------------------------------------------------------------------

Competencies

• Excellent interpersonal skills, with the ability to effectively interact with users at all levels of the organization.
• Strong analytical and problem-solving abilities, with a keen attention to detail.
• Ability to manage multiple priorities simultaneously.

DSV – Global Transport and Logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.

Visit dsv.com and follow us on LinkedIn, Facebook and Twitter.

Apply now en1